Return Policy

What is the return policy?

If you need to return a product purchased from www.jamesdar.com that is eligible for return, you must do so within 14 days of the delivery date. A 20% restocking fee will be charged on eligible returns. Outbound shipping charges are nonrefundable. Freight charges for returning the item(s) are your responsibility. For orders shipped under "Free Shipping", we will charge you the actual outbound freight charges. Please contact customer service via online chat or send an email to customerservice@jamesdar.com  for a Return Merchandise Authorization (RMA) number before returning the item(S). The RMA number, once provided, is valid for 2 weeks only. Item(s) returned must be in the original unopened box. We cannot accept returns on assembled merchandise. Please provide us with the tracking numbers for your returned item(s). It is your responsibility to properly prepare the return and insure it with the RMA number clearly labeled on the carton(s). 

You must return the product to the following address with the RMA number clearly marked on the carton. 

James Dar, LLC – Returns

C/O Expeditors

Expeditors, Los Angeles

11640 Harrel St., Suite C

Jurupa Valley, CA 91752     

 

Note: Products purchased from other retailers are not eligible for return to James Dar, LLC. Please contact the retailer for their policy. 

 

If I returned my order and I paid by credit card, what happens next?

After we have confirmed with our warehouse that they have received the returned item(s) and approve its condition, we will issue a credit. It may take one or two billing cycles for a refund to appear on your credit card statement. Please remember that you are responsible for the cost of shipping the returned item(s). Outbound freight charges and the 20% restocking fee will be deducted.